I have setup twc email on my notebook without any problem. But I also need it on my desktop. It is a subaccount off of our main account. When I type in all of the settings and hit TEST ACCOUNT SETTINGS everything completes normally -- no problems. But when I hit the NEXT button, I get an "OPERATION FAILED" message and all of my settings default back to the old settings. Here is what I'm using:
Account Type: IMAP
Incoming mail server: mail.twc.com
Outgoing mail server mail.twc.com
Username: xxxxx@twc.com
Password: yyyyyyy
Then I hit TEST ACCOUNT SETTINGS and everything appears to be ok. I have also gone into MORE SETTINGS and configured the ADVANCED tab as incoming server port 143 and outgoing server port 587. For connection I have Connect using my LAN and for Outgoing Server I have Requires Authentication checked and Log on using xxxxx@twc.com pwd yyyyyyy. I hit OK. That takes me back to the Add New Account screen. I click NEXT and I get OPERATION Failed. The it resets all of the settings I just put in back to the default
A call to TWC says that I am entering all of the right settings so this has to be a Microsoft Outlook problem -- great service since my ATT account worked just fine (BTW I deleted that account to make sure it was not interfering with anything). So I contacted MIcrosoft who said that in order to help with this I would have to pay $99.00 for a one month service contract. I have explained to both TWC & Microsoft that this all worked just fine before my husband switched to twc. So in my mind the problem is twc. But either way I desperately need this email set up. Can anyone help?